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Some early Galaxy Fold units were sent out to a number of reviewers. A number of those reviewers have reported experiencing broken Samsung Galaxy Fold screens within a few days of the devices being in their use.
Mark Gurman reported that the screen of his review unit got broken just two days in:
The screen on my Galaxy Fold review unit is completely broken and unusable just two days in. Hard to know if this is widespread or not. pic.twitter.com/G0OHj3DQHw
In his case and a few others, the break had to do with the removal of a layer on the Samsung Galaxy Fold’s screen that looked like a screen portector. Samsung did not include a warning about this on his review unit.
Samsung has responded to say they will include a warning on consumer units, so buyers know not to remove it.
If you buy the Galaxy Fold, do be sure to read the instructions. This is a new type of device and users must not presume to know how to handle it. This tweet sums it up:
Dear future #GalaxyFold owners, I know I always say "No one ever read the instructions"… PLEASE READ THIS ONE!!!
Samsung’s Response to the reports of broken Samsung Galaxy Fold screens
However, not all cases of broken Galaxy Fold screens have to do with this. Samsung has reportedly responded to say that they will inspect those devices. Here is their full statement to The Verge:
A limited number of early Galaxy Fold samples were provided to media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter.
Separately, a few reviewers reported having removed the top layer of the display causing damage to the screen. The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches. Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers.
One of the broken Samsung Galaxy Fold screens, reported by Steve Kovach.
The Galaxy Fold is Samsung’s first foldable phone to the market and is expected to hit the stores soon at the cost of $1980. That is a whopping amount of money and broken screens are a scary thing to think about, considering the price.
But foldable screen technology is a new thing and teething problems are expected. It is a good thing that these reported cases of broken Samsung Galaxy Fold screens happened with review units, as it affords Samsung an opportunity to investigate the problem before the device starts shipping by the end of April.
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